Thank you for shopping with Xhaami. We sell digital invitations, printable templates, editable Canva templates, and other digital products.
Because our products are delivered digitally, the following refund policy applies.
1. Digital Products
All products sold through Xhaami are digital products unless specifically stated otherwise.
Due to the nature of digital products, all purchases are generally non-refundable once the digital files, download, or template access has been delivered.
Before purchasing, please carefully review the product listing, preview images, included files, sizes, formats, and editing requirements.
2. Technical Problems
If you experience a genuine technical problem with your purchase, please contact us.
Examples include:
- A download link does not work
- A file is corrupted
- A file is incomplete
- You received the wrong digital product
- A Canva template link does not work
- You cannot access the purchased files because of a technical issue
We will review the issue and, where appropriate, provide a replacement file, corrected link, or another suitable solution.
3. Canva Templates
If your purchase includes an editable Canva template, please make sure you have a Canva account and can access Canva before purchasing.
If the template link provided by Xhaami is not working or you cannot access the purchased template due to a technical problem, please contact us and we will help resolve the issue.
However, refunds are generally not provided because of:
- Not knowing how to use Canva
- Not liking the design after purchase
- Changing your mind
- Ordering the wrong product
- Not reading the product description before purchasing
- Not having the required software or account when the requirements were clearly stated on the product page
4. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us at [email protected].
We will review duplicate purchases on a case-by-case basis and determine an appropriate solution.
5. Incorrect Product
If you receive a product that is different from the product you purchased, please contact us as soon as possible.
Please include your order number and explain the issue. We will review your order and provide the correct product or another appropriate solution.
6. Refund Exceptions
Although digital purchases are generally non-refundable, we may consider a refund or another appropriate resolution in exceptional circumstances, including situations where:
- We are unable to provide the purchased product
- The delivered product is materially different from what was advertised
- A genuine technical problem cannot be resolved
- We made an error with your order
Any refund decision will be made on a case-by-case basis.
7. Refund Requests
To request assistance with an order, contact us at:
Email: [email protected]
Please include:
- Your name
- Order number
- Product name
- Email address used for the purchase
- A description of the problem
- Screenshots or other relevant information, if applicable
Providing this information helps us resolve your issue more quickly.
8. Processing of Approved Refunds
If a refund is approved, it will generally be processed through the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
9. Contact Us
If you have any questions about this Refund Policy or need help with an order, please contact us:
Click here for Contact us